Shipping Policy

Thank you for choosing Buy Surron Bike. We are committed to ensuring that your order is delivered safely and on time. Please review our shipping policy to understand how we process and ship your orders.

1. Order Processing Time

  • Orders are processed within [3] business days (excluding weekends and holidays).
  • If there is a delay due to high demand or unforeseen circumstances, we will notify you via email.

2. Shipping Rates & Delivery Estimates

  • Shipping costs are calculated at checkout based on your location and selected shipping method.
  • Estimated delivery times vary by destination:
    • Domestic (USA): [3] to [5] business days
    • International: [5] to [7] business days
  • Expedited shipping options are available at an additional cost.

3. Shipment Confirmation & Tracking

  • Once your order ships, you will receive a confirmation email with a tracking number.
  • You can track your order using the provided tracking link.

4. Shipping Carriers

We partner with reliable carriers such as UPS, FedEx, DHL, and USPS to ensure timely deliveries.

5. International Shipping

  • We ship worldwide. However, international customers are responsible for any customs duties, taxes, or import fees imposed by their country.
  • Delivery times for international shipments may vary due to customs processing.

6. Damaged or Lost Shipments

  • If your order arrives damaged, please contact us within [5] days with photos of the damage.
  • If a package is lost in transit, we will work with the carrier to resolve the issue. However, we are not responsible for lost shipments due to incorrect shipping addresses provided by the customer.

7. Shipping Restrictions

  • We do not ship to P.O. boxes or APO/FPO addresses.
  • Some locations may have shipping restrictions due to regulations. If we cannot ship to your location, we will notify you and issue a full refund.

8. Order Cancellations & Address Changes

  • Orders can be canceled or modified within [24] hours after purchase.
  • Once an order has been shipped, we cannot change the shipping address.

9. Contact Us

If you have any questions about shipping, please reach out to us:

We reserve the right to update this policy at any time without prior notice. Please check back periodically for any changes.

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