Refund and Returns Policy

Thank you for shopping with Buy Surron Bike. We strive to provide high-quality products and excellent customer service. Please read our return and refund policy carefully to understand your rights and obligations.

1. Returns

We accept returns under the following conditions:

  • You may return an item within [10] days of receiving it.
  • The item must be unused, in its original condition, and in the original packaging.
  • Proof of purchase (receipt or order confirmation) is required for all returns.
  • Certain items, such as customized or clearance items, may not be eligible for return.

To initiate a return, please contact us at [Return@buysurronbike.com] or call us at [+1 (801) 682 1052].

2. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed:

  • Refunds will be issued to the original payment method within [15] business days.
  • Shipping fees are non-refundable unless the return is due to our error or a defective product.
  • If a product is returned used, damaged, or missing parts, only a partial refund may be issued.

3. Exchanges

We only replace items if they are defective or damaged. If you need an exchange, send us an email at [Exchange@buysurronbike.com] with photos of the defective item.

4. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.
  • We recommend using a trackable shipping service or purchasing shipping insurance.
  • We are not responsible for lost or damaged returns during transit.

5. Cancellations

  • Orders may be canceled within [24] hours of purchase. After this period, cancellations are not guaranteed.
  • If your order has already shipped, you will need to follow the return process.

6. Non-Returnable Items

The following items cannot be returned:

  • Used or modified bikes and accessories
  • Gift cards
  • Clearance or final sale items

7. Contact Us

If you have any questions about our return and refund policy, please contact us:

We reserve the right to update this policy at any time without prior notice. Please review it periodically for any changes.

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